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H410S node reports offline and is not reachable by ping

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Category:
h-series
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hci
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Applies to

  • NetApp H-series 2x4 storage nodes:
    • H410S
    • H300S (deprecated)
    • H500S (deprecated)
    • H700S (deprecated)
  • Baseboard Management Controller (BMC)

Issue

  • One H410S node reports offline in the Element Web UI and attempts to reach it by ping time out
  • Node BMC is accessible.
    • The TUI screen is showing via the console IPMI, but the console is unresponsive
  • The IPMI event log could shows the following record:
    •  (From the IPMI webpage, Server Health->Health Event Log):

6 8/31/2020 9:32 VDIMMEF Voltage Lower Critical - Going Low - Assertion
7 8/31/2020 9:32 VDIMMEF Voltage Lower Non-Recoverable - Going Low - Assertion

 

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