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Management services upgade from 2.13.38 to 2.17.52 is failed at percentage 56

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Applies to

  • Management Services before 2.17.52
  • NetApp Hybrid Cloud Control (HCC)
  • Management Node(mNode) 12.2

Issue

  • The management services can be updated to 2.16 successfully but when updating to 2.17.52, it is failed at 56% stage
  • Cleanup and setup the mNode, then upgrade to 2.17.52 from 2.13.38, but still can’t proceed at percentage 56 as the status below
 
Example of GET /services/update/latest API on SwaggerUI :
 
{
"current_version": "2.13.38",
"details": "Checking for newer version",
"downloaded": 1784757730,
"status": "in progress",

"update_percentage_complete": 56,<<<

"update_start_time": "2021-02-08T02:18:44.970055+00:00",
"updating_to_version": "2.17.52"
}
 
Example of HCC:
 
HCC while upgrading Management Services.jpg
  • After the mNode is rebooted, The HCC is showing as below

Example：

HCC after upgrade Management Services.jpg

 

 

 

 

 

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