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HCC shows "Unable to connect to the BMC" due to hardware_tag mismatch

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hci
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Applies to

  • NetApp HCI compute node
  • NetApp Hybrid Cloud Control (HCC)
  • hardware_tag values differ between the assets for a compute node and its BMC

Issue

COMPUTE tab under Nodes in HCC shows error:

Unable to connect to the BMC. Edit connection settings so the management service can connect.
 

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