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Element Cluster has not reported to Active IQ in over 30 minutes

Last Updated:

Applies to

  • NetApp Element software 11.3 and later
  • Management node (mNode)


  • Alert in the NetApp SolidFire Active IQ dashboard:Cluster not reporting: 3x minutes
  • AutoSupport alert code:Cluster has not reported to Active IQ in over 30 minutes
  • mNode is online and appears healthy
    • The mNode is on and reachable via webrowser https://<mNodeip>:442
  • No network issues
  • No maintenance in the environment
  • No outage

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