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Node services are hung and all drives become available after a Correctable ECC error

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hci
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Applies to

NetApp H700S

Issue

  • System Event Log (SEL) at BMC/IPMI shows Correctable ECC alert at the time of event
    • <Event ID> | <DATE> | <TIME> | Memory | Correctable ECC (@DIMM<ID>(CPU<#>)) | Asserted
  • NetApp SolidFire ActiveIQ and cluster UI shows that all block and metadata services of the node are unresponsive shortly after the SEL log entry:
    • unresponsiveService - A block service is not responding. (This alert will be shown for each block drive)
    • unresponsiveService - A metadata service is not responding.
  • Unhealthy service alerts are shown  shortly after the unresponsive services alerts:
    • blockServiceUnhealthy - A block service is unhealthy and SolidFire is attempting to migrate data away from it.
    • sliceServiceUnhealthy - A metadata service is unhealthy and SolidFire is attempting to migrate data away from it.
  • All drives of the affected node becomes available after a while (NetApp SolidFire ActiveIQ and cluster UI):
    • driveAvailable - Node ID X has Y available drive(s).

 

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