Skip to main content
NetApp Knowledge Base

Multiple H410 nodes down Block Service Unhealthy and Amber light on due to over temperature event

  1. Last updated
  2. Save as PDF
Views:
27
Visibility:
Public
Votes:
0
Category:
h-series
Specialty:
hci
Last Updated:

Applies to

  • NetApp HCI/SolidFire Element OS
  • H-Series nodes  H410S, H410C
  • 2U H-Series  chassis

Issue

  • After a sudden failure of the data center air conditioning (AC) system, the environment temperature exceeded operational limits.  As a result multiple H410 nodes in  2U H-Series chassis  became offline and unresponsive.
Alerts reported :
  • nodeOffline - The SolidFire Application cannot communicate with Storage node having node ID X.
  • blockServiceUnhealthy - Block service(s) on more than one node are unhealthy. Data unavailability is possible and rebuild may be blocked.
  • nvramDeviceStatus - NVRAM device warning={capacitor1And2Temperature: 51.65 C, capacitor3And4Temperature: 55.54 C, fanInletAmbientTemperature: 64.54 C} 
  • Nodes did not power on after temperature normalization
  • Chassis showed only amber lights on both PSUs
  • Attempts to power drain or reseat power supplies were unsuccessful.
  • All attempts to restore service by power cable replacement  , PSU replacement or power cycling failed.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.