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Element OS upgrade causes drive ejection and ghost drives due to CRC errors

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h-series
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hci
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Applies to

  • NetApp HCI - H410S
  • Element OS 12.9.x

Issue

  • During an upgrade to 12.9.0.151 on an H410S node, one or more drives intermittently eject or transition between states (for example Available and Failed).

  • Observed behaviors include:

    • Drives in specific slots repeatedly drop offline, reappear, or fail during/after reboot and re add attempts
    • Ghost drive objects appear after link resets, confusing slot to drive mapping
    • smartctl reports the drives as healthy and SMART self tests pass, yet the platform still ejects them
    • CRC Failures with below codes increases rapidly on only the affected devices which is seen on the kern.logs, while other drives remain at zero:
      • Error Code Count Meaning
        0x31080000 186,046 PL code 0x08: SATA NCQ protocol error (link CRC failures)
        0x31110610 7,367 PL code 0x11, sub 0x0610: Open Failure – Rate Not Supported (PHY speed negotiation failure)
        0x31110d01 1,071 PL code 0x11, sub 0x0d01: Open Failure – Zone Violation (SAS topology/routing error)
        0x31120434 181 PHY reset/retry
        0x31120b10 68 PHY link negotiation
        0x31120d02 51 Zone/routing error
        0x31111000 35 PHY reset/link change

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