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Why is the KB folder called "Issues"?

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Applies to

  • KB site
  • Public Reports

Answer

Jira does not only track defects or bugs but also RFEs and engineering investigations. To reflect this as well as these articles being edited in Jira and synced into KB the KB authored articles are listed under KB and all jira authored articles under issue. 

"Issue" is the section of the KB that identifies the customer context and is not refering to it being a bug or defect.

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