SEProtect: How to access the Secure tools environment to handle secure customer uploads
Applies to
- Secure TSEs (US citizen, US soil)
- Systems with the following Secure entitlements
- SupportEdge Secure for Government (SESG)
- SupportEdge Protect (SEProtect)
Description
In order to access any Secure uploaded files from a customer, you must perform a few steps in order to gain access to the secure environment.
- For assistance refer to the SecureProtect Teams channel
| VM | Linux VM | Windows VM |
| Jump Host (Bastion) |
i-07c5600f54335e992 (awsgov-ue1-sesg-linux-bastion) Public IP: 18.252.99.194 |
i-0769ebfb83abf125a (awsgov-ue1-sesg-windows-bastion) Public IP: 18.253.242.151 |
|
Non-Core file tools Perf tools |
i-0b0444d947517321e (awsgov-ue1-sesg-noncore-linux-tools) |
i-0b4f77a1cada91c71 (awsgov-ue1-sesg-windows-noncore-tools) |
| Core file access |
i-07df4edd6b7e1b66a (awsgov-ue1-sesg-linux-tools) |
|
VM Secure tools |
Description |
|
Non-Core file tools Perf tools |
Does not include tools or server access to Core files. All other tools to handle customer files are available. ex. wireshark |
| Core file tools |
Includes access to Core files uploaded by the customer |
|
E-series |
in progress |