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System Manager service shows as Unavailable for an FSx for NetApp ONTAP working environment

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cloud-manager
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cloud
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Applies to

  • Amazon FSx for NetApp ONTAP
  • NetApp Console
  • Workload Factory

Issue

  • The system manager service for an Amazon FSx for NetApp ONTAP working environment in NetApp Console is showing as "Unavailable" with the error "failed to connect to filesystem with ID fs-xxxxxxxxxxxxxxxxxxxx":
                                                   System Manager unavailable.png
  • On entering the working environment, it is observed that the Console agent is unable to communicate to the FSx for NetApp ONTAP filesystem with an Unknown error:

Console unknown error.png

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