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Workload Security Data Collector does not recover automatically after network failure

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Category:
data-infrastructure-insights
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ds_dii
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Applies to

  • Data Infrastructure Insights (DII, formerly Cloud Insights)
  • Storage Workload Security
  • Network issue happened before

Issue

  • Data Collector is in Error status in Workload Security > Collectors > Data Collectors with the following message after temporary network failure:

Connector is in error state. Service name: audit. Reason for failure: External fpolicy server terminated.

Workload Security Data Collector does not recover automatically

  • DII sends alerts:

Description: SVM Data Collector '<DATA_COLLECTOR_NAME>' is disconnected. The SVM is not monitored and protected.
Error: Connector is in error state. Service name: audit. Reason for failure: External fpolicy server terminated.
Data Collector name: <DATA_COLLECTOR_NAME>

  • dsc.log reports error:

2023-06-29T02:32:14,874 [ERROR] [prod] [<ID>] [<DATA_COLLECTOR_ID>] [3733] [datasource-AppManager] - Service audit failed with reason: External fpolicy server terminated.
2023-06-29T02:32:14,890 [INFO] [prod] [<ID>] [<DATA_COLLECTOR_ID>] [3733] [datasource-AuditManager] - Starting a singleTimer for audit service after 15 minutes
2023-06-29T02:47:18,009 [ERROR] [prod] [<ID>] [<DATA_COLLECTOR_ID>] [3733] [datasource-AuditManager] - Exception occurred while starting : Connection error to Storage System <STORAGE_IP>: No route to host (Host unreachable)

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