ECS data source in DII, fails with error: "Request failed with status 500"

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Category:: data-infrastructure-insights

Specialty:: ds_dii

Last Updated:

Applies to

Cloud Insights (CI)
EMC ECS 3.5+ Data Source

Issue

Performance collections on an EMC ECS data source in OCI or CI are failing with the following error:

Request failed with status 500

Review of the data source recording shows an error similar to the following in the sample log:

ERROR [com.onaro.sanscreen.acquisition.framework.datasource.BaseDataSource] gbecslive049 [Error retrieving data] - Request failed with status 500 : https://xx.xx.xx.xx:4443/dashboard/z...ocalzone/nodes ([Device name General Device]: Request failed with status 500 : https://xx.xx.xx.xx:4443/dashboard/z...ocalzone/nodes)

com.onaro.sanscreen.acquisition.util.stream. http.JsonRestResponseException: Request failed with status 500 : https://xx.xx.xx.xx:4443/dashboard/z...ocalzone/nodes

Further review of the recording .dat file shows additional error

<<< RESPONSE >>>

HTTP/1.1 500 Internal Server Error

Date: Wed, 18 Dec 2024 16:41:33 GMT

Content-Type: application/json

Content-Length: 134

Connection: keep-alive

{

"code": 6401,

"description": "Internal Server Error",

"details": "An internal server error occurred.",

"retryable": false

}