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DII page load fails from NetApp Console with API error

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data-infrastructure-insights
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cloud
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Applies to

  • Data Infrastructure Insights (DII)
  • NetApp Console (BlueXP)

Issue

When opening the Data Infrastructure Insights (DII) tile from NetApp Console (BlueXP), the page fails to load and the following error is displayed:

Failed to load page due to API error. Try again in a few minutes.
There has been an error loading Console data. If the error continues, contact NetApp support for assistance and mention error code "init:org-tags".

The error appears immediately on opening the DII page in NetApp Console. Reloading the page or signing in again after clearing browser cache does not clear the condition.

Cause

  • The DII page in NetApp Console was accessed using the legacy URL https://cloudmanager.netapp.com/ instead of the new NetApp Console URL https://console.netapp.com/
  •  The legacy URL no longer serves the org-tag initialization API correctly, so the DII page fails to load with error code init:org-tags

Solution

  1. Open the new NetApp Console URL — https://console.netapp.com/ — instead of the legacy https://cloudmanager.netapp.com/.
  2. Use a private/incognito window (or clear browser cache and cookies for console.netapp.com, cloudmanager.netapp.com, and *.b2clogin.com) to ensure no stale session is reused.
  3. Sign in to NetApp Console and reopen the Data Infrastructure Insights tile — the page now loads without the init:org-tags error.
  4. If the error still persists, open a support case and provide:
    • DII Tenant ID and Subscription ID (In case of already existing tenants)
    • NetApp Console organization name / UUID
    • Connector name / UUID
    • Cloud provider (AWS / Azure / GCP)
    • Browser HAR capture taken while reproducing the error

Partner Notes

 N/A

Additional Information

N/A

Internal Notes

  • Captured from case 2010661642 (BAWAG PSK AG, Thomas Schiel — Azure environment, ONTAP 9.16.1P11).
  • Engineer-confirmed Possible Cause from case IA: "Old URL https://cloudmanager.netapp.com/ used to access NetApp Console". Resolution Plan: "Use the new URL https://console.netapp.com/".
  • Bugs attached on case:  ICI-18418
  • Customer-supplied HAR file (cloudmanager.netapp.com.har) was provided on the case for backend triage.
  • Similar pattern to previously-resolved ICI-18282 / CPE-12166 (DII redirect from NetApp Console stopped working).

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