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DII ONTAP collector failing when cluster is behind NAT

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Applies to

  • Data Infrastructure Insights (DII)
  • Data ONTAP

Issue

  • Trying to add a cluster fails with an error similar to the following:
    • Failed to execute test command on device - NetApp ONTAP zapi communication failed: Failed to discover cluster lif with IP: 10.20.30.40
  • The sample.log in the foundation recording shows errors like these:
    • 2026-03-30 14:41:52,455 ERROR [com.onaro.sanscreen.acquisition.framework.datasource.BaseDataSource] example_collector [Error connecting] - Failed to discover cluster lif with IP: 10.20.30.40 ([Device name General Device]: Failed to discover cluster lif with IP: 10.20.30.40)
      com.onaro.sanscreen.acquisition.framework.datasource.DataSourceErrorException: Failed to discover cluster lif with IP: 10.20.30.40
  • A network address translation (NAT) IP is being used to add the cluster

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