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DII ONTAP Data Collector failed with Error :Performance sample failed to send any data to server on 2729 consecutive updates

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data-infrastructure-insights
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Applies to

  • Data Infrastructure Insights (DII)
  • ONTAP 9.14.1 and higher

Issue

Performance Recent Status - Error retrieving data: Performance sample failed to send any data to server on 2729 consecutive updates.

Error seen in logs-

2025-04-15 12:26:11,540 INFO [com.onaro.sanscreen.acquisition.datasource.netapp_ontap.NetAppOntapPerformancePackage] xxx_NetApp cluster netapp odata performance reported 14 storage node records in 56 ms 2025-04-15 12:21:07,718 ERROR [com.onaro.sanscreen.acquisition.framework.datasource.BaseDataSource] xxx_NetApp [Error retrieving data] - Performance sample failed to send any data to server on 6116 consecutive updates. ([Device name ]: Performance sample failed to send any data to server on 6116 consecutive updates.) com.onaro.sanscreen.acquisition.framework.datasource.DataSourceErrorException: Performance sample failed to send any data to server on 6116 consecutive updates.

2025-04-15 12:03:16,974 INFO [com.onaro.sanscreen.acquisition.datasource.netapp_ontap.NetAppOntapPerformancePackage] xxx_NetAppcluster netapp odata performance reported 14 storage node records in 45 ms

2025-04-15 12:07:35,265 ERROR [com.onaro.sanscreen.acquisition.framework.datasource.BaseDataSource] xxx_NetApp [Partial Success] - General Error ([Device name ]: [storageperformance] xxx_NetApp: 4 apis failed: [storageperformance] xxx_NetApp: Failed to execute request: Read timed out: perf-object-get-instances objectname=qtree,instance-uuids=10bd52b1-8f2f-11ee-b029-d039ea923c31:3421:0;10bd52b1-8f2f-11ee-b029-d039ea923c31:3422:0;10bd52b1-8f2f-11ee-b029-d039ea9 [storageperformance] xxx_NetApp: Failed to execute request: Read timed out: perf-object-get-instances objectname=qtree,instance-uuids=2f9771-xxxxx-11e8-b3c7-xxxxxxxxxxxxxx:2156169877:193;2f97b571-xxxx-11e8-b3c7-xxxxxxxxxxx:2156169877:194;2f97b571-xxxxx-1 [storageperformance] xxx_NetApp: Failed to execute request: Read timed out: perf-object-get-instances objectname=qtree,instance-uuids=2f97b571-c2be-11e8-b3c7-00a098dea650:2156169877:643;2f97b571-c2be-11e8-b3c7-:xxxxxxxxx:644;2f97b571-xxxx-1 [storageperformance] xxx_NetApp: Failed to execute request: Read timed out: perf-object-get-instances objectname=disk,instance-uuids=xxxxxxxx:xxxxxxx:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000;5000CCA2:9D4D42FC:00000000:000) com.onaro.sanscreen.acquisition.framework.datasource.DataSourceErrorException: General Error

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