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DII Acquisition Unit Service Stops after a few minutes Heartbeat Failed

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Applies to

DII Acquisition Unit (Windows Install)

Issue

  • DII Acquisition Unit Status will show Heartbeat failed.
  • Manually starting the Acquisition Service from the Services page, the service start with no errors shown.
  • After 3 to 5 minutes, the Acquisition Service will no longer be running, and the Acquisition Unit does not update in the DII Web Page.

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