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All collectors run into Error status "Ask timed out on" at the same time with Agent status "Not Connected"

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data-infrastructure-insights
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Applies to

  • Data Infrastructure Insights (DII) (formerly Cloud Insights)
  • Storage Workload Security

Issue

  1. All collectors displayed via followings are in Error status with message:  Workload Security > Collectors > Data Collectors:
Ask timed out on [Actor[akka://CloudSecureAgent/user/appManager/agentPortManager#91592927]] after [10000 ms].
Message of type [com.netapp.datafabric.metadatacatalog.agent.dslifecycle.AgentPortManager$GetAvailablePortNumber]. 
A typical reason for `AskTimeoutException` is that the recipient actor didn't send a reply.

2. Agent Server is in Not Connected status in  Workload Security > Admin > Data Collectores > Agents

3. Error in agent.log-

2024-05-13T02:28:13,636 [INFO] [prod] [3184bb97-dd16-4cee-81c0-29b92827f18f] [7e7637bc-fa5b-4676-b680-05155676fac2] [agent-DeadLetterActorRef] - Message [com.netapp.datafabric.metadatacatalog.agent.dslifecycle.datapoll.ProcessPollingResponse$DataSourceProvisionResponse] from Actor[akka://CloudSecureAgent/user/appManager/agentProcessPollingResponse#675357493] to Actor[akka://CloudSecureAgent/deadLetters] was not delivered. [1] dead letters encountered. If this is not an expected behavior, then [Actor[akka://CloudSecureAgent/deadLetters]] may have terminated unexpectedly, This logging can be turned off or adjusted with configuration settings 'akka.log-dead-letters' and 'akka.log-dead-letters-during-shutdown'.

2024-05-13T02:34:58,948 [ERROR] [prod] [3184bb97-dd16-4cee-81c0-29b92827f18f] [7e7637bc-fa5b-4676-b680-05155676fac2]
[agent-AgentDataSourceStateManagerActor] - Exception while asking for collector with id 8712da6f-9890-4bb3-b90e-fa59ab62e123: Ask timed out on [ActorSelection[Anchor(akka://CloudSecureAgent/), Path(/user/appManager/agentProcessPollingResponse)]] after [30000 ms]. Message of type [com.netapp.datafabric.metadatacatalog.agent.dslifecycle.datapoll.ProcessPollingResponse$DataSourceProvisionRequest].
 A typical reason for `AskTimeoutException` is that the recipient actor didn't send a reply.

 

 

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