Data Classification installation fails at 'Download and extract artifact' step
Applies to
- NetApp Data Classification
- NetApp Console
- On-premises Data Classification deployment
Issue
Do you want to install Data Classification despite the listed limitations? (y/n)
y
2025-10-16 12:15:15 INFO Kerberos ticket refresh found in crontab
2025-10-16 12:15:15 STEP Test installation requirements - done
2025-10-16 12:15:15 STEP Clear old deployment if exists
2025-10-16 12:15:16 STEP Clear old deployment if exists - done
2025-10-16 12:15:16 STEP Enable podman compatibility
2025-10-16 12:15:16 INFO Podman network backend is netavark
2025-10-16 12:15:17 STEP Enable podman compatibility - done
2025-10-16 12:15:17 STEP Setup container engine proxy
2025-10-16 12:15:17 STEP Setup container engine proxy - done
2025-10-16 12:15:17 STEP Copy docker-compose to the system
2025-10-16 12:15:17 INFO setting docker compose
2025-10-16 12:15:17 INFO compose file set successfully
2025-10-16 12:15:17 STEP Copy docker-compose to the system - done
2025-10-16 12:15:17 STEP Docker Login to DataSense registry
2025-10-16 12:15:18 STEP Docker Login to DataSense registry - done
2025-10-16 12:15:18 STEP Pull DataSense installer image
2025-10-16 12:15:20 STEP Pull DataSense installer image - done
2025-10-16 12:15:20 STEP Create sysctl configuration
2025-10-16 12:15:20 STEP Create sysctl configuration - done
2025-10-16 12:15:20 STEP Initiate deployment
2025-10-16 10:15:20 INFO Initiate onprem installation
2025-10-16 10:15:22 INFO Successfully initiated deployment
2025-10-16 10:15:22 INFO Registered client id xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
2025-10-16 10:15:22 INFO Successfully set environment variables
2025-10-16 12:15:22 STEP Initiate deployment - done
2025-10-16 10:15:23 STEP Data Classification Deployment
2025-10-16 10:15:23 INFO {'USE_PROXY': True, 'PROXY_HOST': 'proxy.x.x.com:8080', 'PROXY_SCHEME': 'http', 'OCCM_IP': 'x.x.x.x', 'Environment': 'PROD'}
2025-10-16 10:15:23 STEP Start health API server
2025-10-16 10:15:23 STEP Start health API server - done
2025-10-16 10:15:23 INFO Health status change: 504: Probe Starting
2025-10-16 10:15:23 STEP Ensure connection to OCCM
2025-10-16 10:15:23 INFO Checking connection to OCCM
[2025-10-16 10:15:23 +0000] [11363] [INFO] Starting gunicorn 23.0.0
[2025-10-16 10:15:23 +0000] [11363] [INFO] Listening at: http://0.0.0.0:8080 (11363)
[2025-10-16 10:15:23 +0000] [11363] [INFO] Using worker: gthread
[2025-10-16 10:15:23 +0000] [11364] [INFO] Booting worker with pid: 11364
2025-10-16 10:15:24 INFO Connection to OCCM Successful
2025-10-16 10:15:24 STEP Ensure connection to OCCM - done
2025-10-16 10:15:24 STEP Ensure internet connection
2025-10-16 10:15:24 WARNING Attempting proxy [http://x%5Cxsvc-autosupp-netapp:****@proxy.x.x.com:8080] for internet connection
2025-10-16 10:15:24 INFO Using proxy http://x%5Cxsvc-autosupp-netapp:****@proxy.x.x.com:8080
2025-10-16 10:15:24 INFO Using proxy http://x%5Cxsvc-autosupp-netapp:****@proxy.x.x.com:8080
2025-10-16 10:15:24 INFO Using proxy http://x%5Cxsvc-autosupp-netapp:****@proxy.x.x.com:8080
2025-10-16 10:15:24 INFO Using proxy http://x%5Cxsvc-autosupp-netapp:****@proxy.x.x.com:8080
2025-10-16 10:15:24 INFO Using proxy http://x%5Cxsvc-autosupp-netapp:****@proxy.x.x.com:8080
2025-10-16 10:15:24 INFO Using proxy http://x%5Cxsvc-autosupp-netapp:****@proxy.x.x.com:8080
2025-10-16 10:15:24 INFO Using proxy http://x%5Cxsvc-autosupp-netapp:****@proxy.x.x.com:8080
2025-10-16 10:15:24 INFO Using proxy http://x%5Cxsvc-autosupp-netapp:****@proxy.x.x.com:8080
2025-10-16 10:15:24 INFO Using proxy http://x%5Cxsvc-autosupp-netapp:****@proxy.x.x.com:8080
2025-10-16 10:15:24 INFO Using proxy http://x%5Cxsvc-autosupp-netapp:****@proxy.x.x.com:8080
2025-10-16 10:15:25 INFO Connection to endpoints successful
2025-10-16 10:15:25 STEP Ensure internet connection - done
2025-10-16 10:15:25 INFO Health status change: 504: Prerequisites passed. Deploying Data Classification
2025-10-16 10:15:25 STEP Download and extract artifact
2025-10-16 10:15:25 INFO Requesting cognito credentials
2025-10-16 10:15:25 INFO Using api gateway url 'https://x.x.x.x/upgrade' for s3 upgrade bucket access
2025-10-16 10:15:25 ERROR Download and extract artifact - error
2025-10-16 10:15:25 INFO Killing Probe API
Traceback (most recent call last):
File "/usr/local/lib/python3.10/site-packages/urllib3/connection.py", line 174, in _new_conn
conn = connection.create_connection(
File "/usr/local/lib/python3.10/site-packages/urllib3/util/connection.py", line 72, in create_connection
for res in socket.getaddrinfo(host, port, family, socket.SOCK_STREAM):
File "/usr/local/lib/python3.10/socket.py", line 955, in getaddrinfo
for res in _socket.getaddrinfo(host, port, family, type, proto, flags):
socket.gaierror: [Errno -2] Name does not resolveDuring handling of the above exception, another exception occurred:
File "/usr/local/lib/python3.10/site-packages/urllib3/connection.py", line 186, in _new_conn
raise NewConnectionError(
urllib3.exceptions.ProxyError: ('Cannot connect to proxy.', NewConnectionError('<botocore.awsrequest.AWSHTTPConnection object at 0x7f396f225540>: Failed to establish a new connection: [Errno -2] Name does not resolve'))