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Missing Volume Encryption License on new Cloud Volumes ONTAP cluster

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cloud-volumes-ontap-cvo
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cloud
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Applies to

  • NetApp Console
  • Cloud Volumes ONTAP
  • NetApp Volume Encryption (NVE)
  • Volume Encryption (VE) license

Issue

  • After deploying a CVO cluster and configuring an external KMIP server, attempts to enable volume encryption fail with the following error:
Queueing for encryption conversion operation failed for volume "vol1". Reason: Package "VE" is not licensed in the cluster
  • The action "Register Support" for the CVO cluster triggered after successful deployment, is seen failing on NetApp audit timeline with the error below:

    Register Support
    Console
    failed

    Error:{"error":"E009","message":"Invalid NSS credentials - not full access account"}

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