Mediator fails to upgrade during Cloud Volumes ONTAP upgrade
Applies to
- Cloud Volumes ONTAP (CVO)
- Cloud Manager
- Mediator
Issue
Mediator fails to upgrade during CVO upgrade process
Cause
Network connectivity issue is occurring between Cloud Manager and the S3 bucket that houses the update images.
Solution
- Verify security groups for the mediator inbound and outbound rules are set.
- Contact NetApp Technical Support for further assistance if the mediator upgrade is still failing.
Additional Information
N/A
Internal Notes
From SERVER.LOG in the Cloud Manager logs, check for "Fabric Pool Resources Cleanup" and "Cloud Manager cannot connect to the cloud" for entries indicating that the mediator upgrade is having issues:
2020-08-31 06:40:06,616 UTC INFO [Fabric Pool Resources Cleanup ] [zTXQztMM] [ ] [System ] <<<<<<<< End audit group {"errorMessage":"Cloud Manager cannot connect to the cloud. Verify that the Cloud Manager host has access to the internet through an internet gateway,\r\nproxy, or VPN connection, and check your firewall settings.","actionParameters":"{}","status":"Failed","requestId":"8SJhRXJp"}, referrer: 2020-08-31 06:54:02,795 UTC INFO [Update Mediator ] [ID] [ ] [User] >>>>>> Start audit group {"methodPath":"POST /aws/ha/working-environments/VsaWorkingEnvironment-ID/update-mediator","endDate":null,"errorMessage":null,"actionParameters":"{\"workingEnvironmentId\":\"VsaWorkingEnvironment-ID\",\"workingEnvironmentName\":\"oncloud_prod\"}","version":"3.8.7","date":1598856842772,"status":"Received","parentRequestId":null,"actionName":"Update Mediator","workingEnvironmentName":"oncloud_prod","requestId":"ID","userId":"User-user","tenantId":"Tenant-name","requestUri":"POST /aws/ha/working-environments/VsaWorkingEnvironment-ID/update-mediator [workingEnvironmentId -> [VsaWorkingEnvironment-ID]]","userName":"name","workingEnvironmentId":"VsaWorkingEnvironment-ID","tenantName":"MyProd"}