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Is it possible to send user triggered AutoSupports to NetApp Support over SMTP

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ontap-9
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core
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Applies to

  • Cloud Volumes ONTAP (CVO)
  • Microsoft Azure Gov Cloud
  • AutoSupport

Answer

  • No, only PERFORMANCE_LOG, WEEKLY, and Cloud provider maintenance AutoSupport messages get sent over SMTP to NetApp Support
  • MANAGEMENT_LOG and user-triggered AutoSupport messages are only transmitted to support over HTTP/HTTPS

Additional Information

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.