Cloud Volumes ONTAP Azure cluster is down due to storage account key access
Applies to
- BlueXP
- Cloud Volumes ONTAP (CVO)
- Microsoft Azure
Issue
- BlueXP shows CVO failed with error "Connection attempt to xx.xx.xx.xx:443 failed"
- The cluster becomes inaccessible by SSH.
- When accessing the Azure serial console for each node, they are stuck in a boot loop displaying the following errors:
WARNING: 0 disks found!
Storage Adapters found:
0 Fibre Channel Storage Adapters found!
1 SAS Adapters found!
0 Parallel SCSI Storage Adapters found!
0 ATA Adapters found!
Select option 4 from the boot menu to choose disks for the root volume and spare core space.
Target Adapters found:
0 Fibre Channel Target Adapters found!
0 iSCSI Target Adapters found!
WARNING: there do not appear to be any disks attached to the system.
No root volume found.
sp_set_dev_updt_progress call failed and return value is : 103
Apr 11 20:22:45 [az-cvoHA-01-01:pha.obj.scanFailure:error]: ONTAP could not get a list of objects from the object store, "object_store0", at "rootsxxxxxx.blob.core.windows.net", using IP address "10.XXX.XXX.XXX" with error: Unknown provider error code.
Apr 11 20:23:16 [az-cvoHA-01-01:config.noPartnerDisks:error]: No disks were detected for the partner; this node cannot perform takeover correctly.
Apr 11 20:23:16 [az-cvoHA-01-01:callhome.dsk.config:error]: Call home for DISK CONFIGURATION ERROR