Skip to main content
NetApp Knowledge Base

Can the body.7z attachment be removed from Internal AutoSupport email notifications

  1. Last updated
  2. Save as PDF
Views:
29
Visibility:
Public
Votes:
0
Category:
cloud-volumes-ontap-cvo
Specialty:
cloud
Last Updated:

Applies to

  • ONTAP 9.x
  • Cloud Volumes ONTAP (CVO)
  • SMTP 

Answer

    • It is not possible to remove or exclude the body.7z attachment from AutoSupport emails generated by ONTAP when sent to the mailhost.  The body.7z file is a mandatory part of the AutoSupport message structure.  
    • Work with the mailhost and security team to either increase the SMTP message size limits and allow 7z attachments from ONTAP systems, or to implement filtering to remove the attachment prior to delivery to end users if only notification emails are required and the diagnostic data is not needed.

    Sign in to view the entire content of this KB article.

    New to NetApp?

    Learn more about our award-winning Support

    NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.