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CVO ASUP send fails when Blue XP Connector is used as proxy on CVO when connector uses internet proxy

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Applies to

  • Cloud Volumes ONTAP (CVO)
  • AutoSupport (ASUP)
  • Blue XP Connector used as ASUP proxy on CVO
  • Blue XP connector uses another proxy to connect to internet
  • CVO ASUP send fails
  • Connector can send ASUP
  • Internet proxy configured via Blue XP UI
  • Blue XP Connector v3.9.31 and earlier

Issue

  • CVO ASUP send fails when BlueXP connector is used as ASUP proxy on CVO
  • Blue XP connector uses another proxy to connect to internet and connector can send its own ASUP to support.netapp.com IP (216.240.21.18).
  1. CVO - /mroot/etc/log/mlog/notifyd.log:

00000002.0020b4b3 00b161a9 Thu Jun 08 2023 02:03:10 +00:00 [kern_notifyd:info:2866] (category: 2866:35:deliver) (emittime: 6/8/2023 01:53:10) (message: X-Squid-Error: ERR_CONNECT_FAIL 110)
 
  1. Blue XP connector - SQUID.log or sudo docker logs squid :

"log":"1686189080.885 60675 100.z.z.10 NONE_NONE/503 0 CONNECT support.netapp.com:443 - HIER_DIRECT/216.240.21.18 -\n","stream":"stdout","time":"2023-06-08T01:51:20.885975812Z"}

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