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Azure cluster is down and when booted from the console shuts down again

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cloud-volumes-ontap-cvo
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ds_cvo
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Applies to

  • Cloud Volumes ONTAP (CVO)
  • Microsoft Azure

Issue

  • Azure single node instance went offline after backend upgrades issued by Azure and the node never recovered. 
  • Azure HA cluster goes offline after backend disk issues
  • From Azure side logs the customer may see the following alert:

Unavailable (Unplanned) : Remote disk disconnected (Unplanned)

At <Date> at X AM EDT, the Azure monitoring system received the following information regarding your Virtual machine:

The Virtual Machine is currently stopped due to a temporary loss of access to disk. No other action is required at this time, while the platform is working on reestablishing disk connectivity.

Recommended Steps

  • Check back here for status updates
  • If you're having problems, use the Troubleshoot tool to get recommended solutions.

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