AutoSupport logs are not being sent to NetApp
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- Category:
- cloud-volumes-ontap-cvo
- Specialty:
- cloud_provider_agnostic
- Last Updated:
Applies to
- Cloud Volumes ONTAP (CVO) HA
- AutoSupport
Issue
- Unable to receive the AutoSupport logs of Node 1.
- Node 1 facing an issue in connecting to : https://support.netapp.com
Node1::*> autosupport check show-details -node node-01
Node: node-01
Category: http- https
Component: http-put-destination
Status: failed
Detail: HTTP/S PUT connectivity check failed for destination:
https://support.netapp.com/put/AsupPut/. Error: Timeout
was reached when connecting to the server -
'support.netapp.com'
Corrective Action: Possible network configuration issue. Ensure that you
have network connectivity
Component: http-post-destination
Status: failed
Detail: HTTP/S POST connectivity check failed for destination:
https://support.netapp.com/asupprod/post/1.0/postAsup.
Error: Timeout was reached when connecting to the server
- 'support.netapp.com'
Corrective Action: Possible network configuration issue. Ensure that you
have network connectivity
Cause
AutoSupport traffic is sent by ONTAP through Cluster Management IP instead of Node Management IP - which is blocked in firewall.