Cloud Sync Data Broker Sync Relationships Timeout and Require Frequent Reboot

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Category:: netapp_console

Specialty:: ds_cs

Last Updated:

Applies to

NETAPP CLOUD SYNC (BLUEXP COPY AND SYNC)
AZURE BLOB STORAGE (WITH/WITHOUT HIERARCHICAL NAMESPACE)
NETAPP STORAGEGRID S3

Issue

All Cloud Sync Data Broker relationships intermittently stop transferring data and run into timeouts. Only a full VM reboot (not a service restart) temporarily
restores operation.

Cause

Relationships targeting Azure Blob accounts with Hierarchical Namespace (HNS)enabled are not supported by Cloud Sync, resulting in BlobOperation Not Supported.

Solution

Disable HNS on the target Azure Blob storage account, or Re-create the relationship and select Azure Data Lake as the target type instead of Azure blob .

Partner Notes

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Additional Information

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Internal Notes

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