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SnapCenter Hyper-V plug-in upgrade in NetApp Console fails due to .NET version

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netapp_console
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Applies to

  • NetApp SnapCenter Plug-in upgrade from NetApp Console
  • NetApp Console SnapCenter Hyper-V Plug-in

Issue

  • Reviewed the hypervisor container log in NetApp Console and the upgrade got failed.
  • The upgrade log was stored in the HyperV host in "c:\\windows\\hypervplugin\\Snapcenter_Windows_Plugin_Install_Fresh_25_08_2026_01_27_03.log\"
cloudmanager_hypervisorcontrol container logs:
{"log":"2026-08-25 01:27:02.053 +00:00 [Information] [ThreadId: 895] [CorrelationId: ] /HypervisorControl/snapcenter_windows_host_plugin_saas.exe copied to Windows\\hypervplugin/snapcenter_windows_host_plugin.exe successfully.\n","stream":"stdout","time":"2026-08-25T01:27:02.053325721Z"}
{"log":"2026-08-25 01:27:03.053 +00:00 [Information] [ThreadId: 895] [CorrelationId: ] File copied successfully to the Windows host: <hostIP>\n","stream":"stdout","time":"2026-08-25T01:27:03.053479126Z"}
{"log":"2026-08-25 01:27:03.053 +00:00 [Information] [ThreadId: 895] [CorrelationId: ] Running the installer command on the host: <hostIP>\n","stream":"stdout","time":"2026-08-25T01:27:03.0534972Z"}
{"log":"2026-08-25 01:27:03.053 +00:00 [Information] [ThreadId: 895] [CorrelationId: ] Command : c:\\windows\\hypervplugin\\snapcenter_windows_host_plugin.exe /silent IS_REMOTE_INSTALL=1 ISFeatureInstall=SCW SUITE_INSTALLDIR=\"C:\\Program Files\\NetApp\\SnapCenter\" /debuglog\"c:\\windows\\hypervplugin\\Snapcenter_Windows_Plugin_Install_Fresh_25_08_2026_01_27_03.log\" /log\"c:\\windows\\hypervplugin\" BI_SNAPCENTER_PORT=8145 BI_SERVICEACCOUNT=AUS\\svcdasbhypclrbak BI_SERVICEPWD=*****\n","stream":"stdout","time":"2026-08-25T01:27:03.053499862Z"}
{"log":"2026-08-25 01:27:03.053 +00:00 [Information] [ThreadId: 895] [CorrelationId: ] ExecuteCommand Entered\n","stream":"stdout","time":"2026-08-25T01:27:03.053504343Z"}
{"log":"2026-08-25 01:27:03.053 +00:00 [Information] [ThreadId: 895] [CorrelationId: ] Command execution Started.\n","stream":"stdout","time":"2026-08-25T01:27:03.053891379Z"}
{"log":"2026-08-25 01:28:12.648 +00:00 [Information] [ThreadId: 856] [CorrelationId: ] Command Execution completed.\n","stream":"stdout","time":"2026-08-25T01:28:12.648924317Z"}
{"log":"2026-08-25 01:28:12.648 +00:00 [Information] [ThreadId: 856] [CorrelationId: ] Command result - Response Code: 1603, output: , error: \n","stream":"stdout","time":"2026-08-25T01:28:12.648996628Z"}
{"log":"2026-08-25 01:28:12.648 +00:00 [Information] [ThreadId: 856] [CorrelationId: ] ExecuteCommand Exited\n","stream":"stdout","time":"2026-08-25T01:28:12.649016515Z"}
{"log":"2026-08-25 01:28:12.649 +00:00 [Error] [ThreadId: 856] [CorrelationId: ] Failed to install the NetApp Windows Plugin for host: <hostIP>, reason: \n","stream":"stdout","time":"2026-08-25T01:28:12.649031665Z"}
{"log":"2026-08-25 01:28:14.113 +00:00 [Error] [ThreadId: 730] [CorrelationId: ] NetApp Windows Plugin upgrade failed for host: <hostIP> with error: Failed to install the NetApp Windows Plugin for host: <hostIP>, reason: \n","stream":"stdout","time":"2026-08-25T01:28:14.113293044Z"}
  • The host log reported that the upgrade was failed due to precheck error for the .NET Core version.
8-25-2026[11:27:21 AM]: (CLR Action): DotNetCoreCheck: Info: .NET Core Version: 8.0.22
8-25-2026[11:27:21 AM]: (CLR Action): DotNetCoreCheck: Info: .NET Core version is not supported.
8-25-2026[11:27:21 AM]: (CLR Action): DotNetCoreCheck: Info: Uninstall the current .NET Core version 8.0.22 and install .NET Core 8.0.24 or above. If 8.0.24 or later version is already installed, repair it and retry the installer operation.
8-25-2026[11:27:21 AM]: Engine: property 'DOT_NET_452_AVAIL' value now 'false'
8-25-2026[11:27:21 AM]: (CLR Action): PSCoreCheck: Info: Retrieved PowerShell version: 7.5.4
8-25-2026[11:27:21 AM]: (CLR Action): PSCoreCheck: Info: Retrieved PowerShell path: C:\Program Files\PowerShell\7\
8-25-2026[11:27:21 AM]: Engine: property 'PS_CORE_AVAILABLE' value now 'true'
8-25-2026[11:27:21 AM]: Engine: property 'BI_PS7_BASEDIR' value now 'C:\Program Files\PowerShell\7\Modules'
8-25-2026[11:27:21 AM]: Engine: property 'BI_PS_INSTALLDIR' value now 'C:\Program Files\PowerShell\7\Modules\SnapCenter'
8-25-2026[11:27:21 AM]: (CLR Action): InstallerPrepAndChecks: Error: Precheck failures: 
8-25-2026[11:27:21 AM]: (CLR Action): InstallerPrepAndChecks: Error: 
SnapCenter Plug-ins Package 5.2.1 for Windows requires ASP.NET Core 8.0.24 Runtime - Windows Hosting Bundle or later.
8-25-2026[11:27:21 AM]: Engine: property 'IS_PRECHK_FAILED' value now 'true'

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