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Preparing Agent message appears when accessing Backup and Recovery

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Category:
cloud-manager
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cloud
Last Updated:

Applies to

  • NetApp Console
  • Backup and Recovery

Issue

  • The Backup and Recovery landing page displays the following message upon opening:

Screenshot 2025-12-19 at 9.57.14 PM.png

  • Cloudmanager-CBS-.log shows token failures due to cloudmanager_cbs container restarts, as a result of high memory usage:

[2025-12-15T19:43:16.772][server][ERROR][file:...working-environment-operations.js]Failed to fetch Systems with error: Expired token.
[2025-12-15T19:43:16.773][server][ERROR][file:...app.js]Received error status: 401 and error message: Failed to fetch Systems with error: Expired token.

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