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Pre-Validation Failed Error When Registering Hyper-V Hosts in NetApp Cloud Manager

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Applies to

  • NetApp Cloud Manager SaaS (Backup and Recovery for VMs)
  • Microsoft Hyper-V hosts (2019, 2022, 2025 editions)
  • Windows Server environments used with NetApp Backup and Recovery plug-in

Issue

  • When attempting to add, discover, or register a Hyper-V host in NetApp Cloud Manager SaaS (Backup and Recovery for VMs), the operation fails with a generic “Pre-Validation Failed” error. No additional details are provided in the UI.
  • Relevant log output (from CLOUDMANAGER-HYPERVISORCONTROL.LOG):
    2026-03-19 12:37:07.103+00:00 [Error][ThreadId:1450][CorrelationId:] Pre-Validation failed for host: 10.1.120.102 with error: Validation 'Member of Logon as service policy' failed with status 'invalid': User does NOT have Log on as a service rights.

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