Backup and Recovery Page Not Loading in NetApp Console

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Views:: 42

Visibility:: Public

Votes:: 0

Category:: cloud-manager

Specialty:: cloud

Last Updated:

Applies to

NetApp Console (formerly BlueXP)
NetApp Backup and Recovery Service (SaaS)
ONTAP S3 Object Store Snapshots

Issue

The Backup and Recovery page in the NetApp BlueXP Console remains stuck in a loading state when attempting file-level restores from ONTAP S3 object store snapshots. No error messages are displayed in the UI.

Server.log :

2025-12-09T09:46:28.864] [server] [INFO] [system] [file:...opt.netapp.cbs.server.dist.operations.adc-manager.list-container-operations.js] Listing ADC containers:

[2025-12-09T09:46:28.864] [server] [INFO] [system] [file:...opt.netapp.cbs.server.dist.lib.platform.container.js] Getting dynamic containers info {"filter":{"parameter":"label","value":"container_type=ADC"}}

[2025-12-09T09:46:28.868] [got] [INFO] [system] [file:...opt.netapp.cbs.server.dist.utils.got.js] GET response status: 200 from: http://cloudmanager_credentials:8080/credentials/zapi/general/OnPremWorkingXXXXXX Response-Time: 3 Response-Body: notloading Is-Response-From-Cache false

HAR.log :

[file:...opt.netapp.cbs.server.dist.operations.sfr-operations.js] Failed to fetch the status info. BadRequestError: Cloud Restore container is not ready. Initiate the browse again. Error Message: Cloud Restore container is not ready.