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AWS region dropdown empty when trying to configure/activate BlueXP backup

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Applies to

  • BlueXP backup and recovery
  • Amazon Web Services (AWS)
  • Deploy Connector from BlueXP

Issue

  • When configure/activate BlueXP backup, the AWS region drop down is empty

AWS region dropdown empty when trying to configure

  • In server.log of BlueXP connector log bundle shows below error:

2023-07-04 08:05:16,738 UTC INFO  [Fabric Pool Resources Cleanup ] [aMjOdo0J] [             ] [System         ] (oncloud-akka.actor.default-dispatcher-16) [CloudProviderAccountOperations:309] Get all Cloud Provider accounts

2023-07-04 08:05:17,761 UTC INFO  [Fabric Pool Resources Cleanup ] [aMjOdo0J] [             ] [System         ] (oncloud-akka.actor.default-dispatcher-26) [CloudProviderAccountOperations:281] Receiving AWS accounts ...

2023-07-04 08:05:17,761 UTC INFO  [Fabric Pool Resources Cleanup ] [aMjOdo0J] [             ] [System         ] (oncloud-akka.actor.default-dispatcher-3) [CloudProviderAccountOperations:289] Instance Profile exists, adding it to the account list ...

2023-07-04 08:05:21,771 UTC ERROR [Fabric Pool Resources Cleanup ] [aMjOdo0J] [             ] [System         ] (simplicator-akka.actor.default-dispatcher-91) [SimplicatorServerActor:284] ******************** Simplicator request to http://localhost:8080/AwsProtocol/de...ketsWithPrefix failed: Unable to load credentials. Access key or secret key are null.

com.amazonaws.SdkClientException: Unable to load credentials. Access key or secret key are null.

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