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“Preparing the agent. Something went wrong” error when enabling Backup and Recovery

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Applies to

  • NetApp Console
  • NetApp Backup & Recovery

Issue

  • When attempting to enable the BlueXP Backup and Recovery feature from the Storage Management page for a system, the following error is displayed in the UI:
"Preparing the agent. Something went wrong"
  • Protection > Backup and Recovery page fails to load with the same error.

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