Skip to main content
NetApp Knowledge Base

Old files automatically attached to every new NetApp support case

  1. Last updated
  2. Save as PDF
Views:
78
Visibility:
Public
Votes:
0
Category:
netapp_console
Specialty:
netapp_console_platform
Last Updated:

Applies to

NetApp Support Site (mysupport.netapp.com)

Issue

  • When creating a new support case via the NetApp Support Site, files  that were used for a previous case are automatically attached to every new case
  • There is no way to remove these files using the support site UI

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.