Skip to main content
NetApp Knowledge Base

NetApp Support Site account registration fails with "An error has occurred"

  1. Last updated
  2. Save as PDF
Views:
6
Visibility:
Public
Votes:
0
Category:
netapp_console
Specialty:
netapp_console_platform
Last Updated:

Applies to

NetApp Support Site (NSS) account registration

Issue

  • When attempting to register for a NetApp Support Site account, users complete the registration form and receive a confirmation email.
  • After clicking the confirmation link, the following error is displayed:
UserRegistration
"An error has occurred. Please return to your email and try the URL again."
  • Retrying the confirmation URL does not resolve the issue, and the users are unable to complete the account creation process.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.