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Unable to login to NetApp Console due to deactivated NSS account

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cloud-manager
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cloud
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Applies to

  • NetApp Console
  • NetApp Support Site (NSS) user

Issue

  • The NSS user with Organization admin role went through an organization restructuring wherein the existing working environments on NetApp Support Site were registered to a new NSS user. 
  • Post making the change, the existing NSS user got deactivated and user is unable to login to NetApp Console :

   "Your account has been deactivated or access is not allowed for it. Please register for a new account"

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