Why is the digital wallet not updating the license after purchase or renewal?
- Views:
- 62
- Visibility:
- Public
- Votes:
- 0
- Category:
- cloud-volumes-ontap-cvo
- Specialty:
- netapp_console
- Last Updated:
Applies to
- Digital Wallet(DW)
- BlueXP(BXP)
- Connector
- Cloud Volume ONTAP(CVO)
Answer
Normally, the license is updated to digital wallet automatically, but there are several potential causes for the update failure:
- The NSS account is either not added or differs from the one used to purchase/renew the license.
- The NSS account has expired
- The connector can't reach out to NetApp support site (https://support.netapp.com and https://mysupport.netapp.com )
Note: The licensee can be added to the digital wallet manually if it can't update automatically
