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What needs to be checked if the connector has problem

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Applies to

  • NetApp Console Agent (Connector)

Answer

  1. Verify the status of the agent VM from NetApp Console and CLI:
    • NetApp Console:
      • Access NetApp Console webpage 
      • Click the agent and check the status (it should be in inactive or disconnected status if the agent has problem)
    • CLI 
      • Check if the agent VM can be accessed by SSH
      • Refer how to access for Azure / AWS
  2. Record the related error message from the above if found, try to reboot the agent VM from the cloud portal to check the status again.
  3. If possible create a new Agent.

  4. Please contact NetApp Technical Support or log into the NetApp Support Site to create a technical case. Reference this article for further assistance.

Additional Information

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NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.