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Unable to create a case in NetApp Console as it fails with error : "User is not entitled for the requested serial"

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cloud-manager
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cloud
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Applies to

  • NetApp Console
  • Case Management

Issue

  • Unable to create new cases from Help > Support > Create a Case option in NetApp Console. Case creation fails with below error :
You are not authorized to Create a Case against the selected service.
User is not entitled for the requested serial
Screenshot :
clipboard_eebb426f-1ef4-43eb-a80c-a8cc44d86925.png
  • Unable to manage existing cases from  Help > Support > Case management page in NetApp console.

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