Skip to main content
NetApp Knowledge Base

Preparing the Agent error when accessing Backup and Recovery

  1. Last updated
  2. Save as PDF
Views:
17
Visibility:
Public
Votes:
0
Category:
cloud-manager
Specialty:
netapp_console
Last Updated:

Applies to

  • NetApp Console
  • NetApp Console Agent
  • Backup and Recovery

Issue

The following error is displayed when attempting to access the Backup and Recovery service from the NetApp Console:

Something went wrong
Preparing the Agent. This can take a few minutes.

The connection remains in this state and does not proceed
Other services (e.g., CVO management) are accessible from the same console

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.