ONTAP Upgrade Fails With Timeout Reached When Connecting To Remote API

Last updated
Save as PDF
Share
1. Share
2. Tweet
3. Share

Views:: 39

Visibility:: Public

Votes:: 0

Category:: cloud-manager

Specialty:: cloud

Last Updated:

Applies to

NetApp Console
Cloud Volumes ONTAP deployed in Microsoft Azure
ONTAP upgrade from 9.17.1P6 to 9.18.1P2 (and similar scenarios)
Environments with a large number of qtrees

Issue

During an ONTAP upgrade initiated from the NetApp Console, the process fails with the following error message:

Error: Timeout reached when connecting to remote API

Example log output:

UpdateSystemImage

Console

XXXXXXXXX

failed

Error: Timeout reached when connecting to remote API

{

"toVersion": "9.18.1P2",

"fromVersion": "9.17.1P6",

"updateType": "OCCM_PROVIDED",

"workingEnvironmentName": "XXXXXXXX",

"updateParameter": "ONTAP-9.18.1P2",

"fromImage": "9.17.1P6",

"workingEnvironmentId": "VsaWorkingEnvironment-XXXXXXXX"

}

Jul 7 2026, 8:22:09 pm

Modify Qtree

failed

{

"qtreeName": "qtree_01",

"volumeName": "vol_name_01",

"svmName": "ABCDEFGHSVM",

"enableOplock": true,

"_cluster": "xx.xx.xx.xx.,xx.xx.xx.xx",

"_failure": "Timeout reached when connecting to remote API"

}

2026-07-07 21:38:39,084 UTC DEBUG [Update System Image ] [xxxxxx-xxxxx-xxxx-xxxxx-xxxxxx] [xxxxxx ] [customer] (simplicator-akka.actor.default-dispatcher-51447) [ontap:102] ONTAP call to GET xx.xxx.xxx.xx,xx.xxx.xxx.xx/api/private/cli/qtree?fields=oplock-mode, took 385 ms

>>>> Request >>>>

<<<< Response <<<<

{"num_records":7987,"records":

{"oplock_mode":"enable","vserver":"XXXXXXXX","qtree_path":"/vol/vol_name_01/qtree_01","qtree":"qtree_01","volume":"volume_01"},{"oplock_mode":"enable","vserver":"XXXXXXXX","qtree_path":"/vol/vol_name_01/qtree_01","qtree":"qtree_01","volume":"volume_01"},