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NetApp console fails to load volumes with 401 Unauthorized authentication error

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cloud-backup-service
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Applies to

  • NetApp Console
  • NetApp Console Agent
  • NetApp Backup and Recovery
  • NetApp OnPrem

Issue

  • After discovering an on-premises ONTAP storage system (FAS2720) in NetApp Console, volume information remains in a loading state and does not display.
  • Backup and Recovery configuration cannot proceed due to missing volume data.
  • Audit logs on the ONTAP system show authentication failures from the agent:

    Login Attempt :: Error: Authentication failed.

  • HAR file analysis reveals 401 Unauthorized errors when retrieving volume information: 
    GET https://api.bluexp.netapp.com/ontap-service/accounts/<account-id>/ontaps/<working-environment-id>/proxy/api/storage/volumes
    401 Unauthorized HTTP/1.1
    {
      "message": "Failed to proxy. Failed to authenticate"
    }

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