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NetApp Console shows FSx for ONTAP System Manager Unavailable with no network issue

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netapp_console
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CLOUD
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Applies to

  • NetApp Console
  • Amazon FSx for NetApp ONTAP
  • AWS

Issue

  • System Manager for FSx for ONTAP was previously accessible, but NetApp Console shows it as Unavailable with the following message:

Failed to connect to file system with ID fs-xxxxxxxxxxxxxxxxx

clipboard_4913ad27-b0b7-441e-a72e-b34ff84f606d.png

Example:

$ curl -v -x http://<proxy-ip>:<proxy-port> https://ws.workloads.bluexp.netapp.com
...
< HTTP/1.0 200 Connection established
...
* SSL connection using TLSv1.3 / TLS_AES_128_GCM_SHA256
...
*  subject: CN=*.workloads.bluexp.netapp.com
...
* Connection #0 to host (nil) left intact

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