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NetApp Console displays “Timeout reached when connecting to remote API” error

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cloud-manager
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Applies to

  • NetApp Console Agent
  • Cloud Volumes ONTAP (CVO)

Issue

  • Working environments in NetApp Console show as failed, with the following error:

Timeout reached when connecting to remote API

  • The following error is seen in the Agent server logs:
2025-10-27 19:57:37,868 UTC INFO  [Working Environments          ] [HQJ8eg9l] [             ] [username]@domain.com] (oncloud-akka.actor.default-dispatcher-11479) [AwsHaCloudStatusCalculator:41] Failure during status calculation of Vsa Working Environment [id: VsaWorkingEnvironment-123456, name: node name, ip: 10.x.x.x,10.x.x.x] com.netapp.oncloud.simplicator.client.common.SimplicatorException: Timeout reached when connecting to remote API
 

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