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NetApp Backup and Recovery UI error: "Failed to fetch backed up Systems"

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Applies to

  • NetApp Console
  • NetApp Backup and Recovery
  • Console Agent VM

Issue

  • The NetApp Console Backup and Recovery Protection > Backup And Recovery fails to load in NetApp Console, with the page failing with:
    "The connection has timed out"
  • The error below is returned when trying to list backups for a Working Environment:
    "Failed to fetch backed up Systems. Failed to fetch backedup Systems data" 

Cause

The NetApp Console Agent VM is running an unsupported Linux operating system. 

Solution

Deploy a new Console Agent VM running on a supported configuration.

Partner Notes

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Additional Information

Internal Notes

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