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How to convert NetApp Console Agent service manager from SM1 to SM2

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Applies to

  • NetApp Console Agent (Formally NetApp Console Connector)
  • Service Manager (SM) version 1

Description

  • NetApp Console Agents running SM1 to follow this procedure before End of Support of SM1 in Dec 2025 to move connectors to SM2 as SM1 no longer receives updates.

  • Service Manager(SM) is essential for NetApp Console Agent setup.​ It is the boot strap service that helps set up all the containers on the connector.​ All new features and security enhancements are built for SM2, such as support for Podman, vault, certs, dynamic connector configurations, the ability to disable data services, and alerting.​

  • NetApp Console Agent with SM1 can be identified as below:
    • SSH to connector IP
      • sudo docker ps --format '{{.Image}}' | grep -e service_manager -e forwarder

                      If service_manager version shows 2.0.0.x and/or if forwarder container service is present - it indicates SM1.

                      Example :            

                         BlueXPconnector> sudo docker ps --format '{{.Image}}' | grep -e service_manager -e forwarder
cloudmanagerinfraprod.azurecr.io/service_manager:2.0.0.1681625478565
cloudmanagerinfraprod.azurecr.io/cloudmanager_forwarder:7e59e2e-44-S

 

  • Also check if service-manager folder present

ls /opt/application/netapp

=> Does not show service-manager-2 folder

  • Download ASUP from Connector UI if unable to log into connector:

In NetApp Console Connector AutoSupport logs find the SERVICE-MANAGER .LOG and search for string  Current version:

[2024-03-18 00:00:00,248] [INFO] [com.cloudmanager.infra.servicemanager.actor.ServiceManagerUpdaterBehavior] [] - Checking for new updates, current version 2.0.0 (build time - 1681625478565) {akkaAddress=akka://service-manager, akkaSource=akka://service-manager/user/service-updater, sourceActorSystem=service-manager}

Version 2.0.0 indicates that the Connector is still running the old Service Manager 1

  • In case of any further assistance needed for moving to SM2, Please contact ng-sm1-assistance@netapp.com and reference this article with the NetApp Console account id and system id of the agent.

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