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Console agent's service manager is in failed state due to missing permission

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Category:
netapp_console
Specialty:
netapp_console_platform
Last Updated:

Applies to

  • NetApp Console
  • NetApp Console Agent

Issue

  • NetApp Console agent's service manager is in a failed state and shows the below error : 

systemctl status netapp-service-manager
× netapp-service-manager.service - Netapp Service Manager
Loaded: loaded (/usr/lib/systemd/system/netapp-service-manager.service; enabled; preset: disabled)
Active: failed (Result: exit-code) since Wed 2026-06-10 06:30:23 EDT; 6min ago
Duration: 647us
Process: 1728 ExecStart=/opt/application/netapp/service-manager-2/sm2 (code=exited, status=203/EXEC)
Main PID: 1728 (code=exited, status=203/EXEC)
CPU: 788us

Jun 10 06:30:21 nc-rsp-agent-01 systemd[1]: netapp-service-manager.service: Main process exited, code=exited, status=203/EXEC
Jun 10 06:30:21 nc-rsp-agent-01 systemd[1]: netapp-service-manager.service: Failed with result 'exit-code'.
Jun 10 06:30:23 nc-rsp-agent-01 systemd[1]: netapp-service-manager.service: Scheduled restart job, restart counter is at 3.
Jun 10 06:30:23 nc-rsp-agent-01 systemd[1]: Stopped Netapp Service Manager.
Jun 10 06:30:23 nc-rsp-agent-01 systemd[1]: netapp-service-manager.service: Start request repeated too quickly.
Jun 10 06:30:23 nc-rsp-agent-01 systemd[1]: netapp-service-manager.service: Failed with result 'exit-code'.
Jun 10 06:30:23 nc-rsp-agent-01 systemd[1]: Failed to start Netapp Service Manager.

journalctl -u netapp-service-manager
Jun 10 05:09:28 agent-01 systemd[1]: Started Netapp Service Manager. Jun 10 05:09:28 agent-01 systemd[1363254]: netapp-service-manager.service: Failed to locate executable /opt/application/netapp/service-manager-2/sm2: Permission denied

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