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Cloud Mediator for SnapMirror ActiveSync: “sm.cloud.mediator.unreachable” Alerts

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Applies to

  • ONTAP 9.18.1P1 and later
  • All SAN Array (ASA) platforms
  • SnapMirror ActiveSync (SM-AS)
  • Cloud Mediator

Issue

ONTAP clusters intermittently lose connectivity to the ONTAP Cloud Mediator, resulting in repeated alerts such as:

[Node-N1:mgwd:sm.cloud.mediator.unreachable:alert]: ONTAP cloud mediator is unreachable from the local cluster.Log excerpts during outage:cloud_mediator_rest_call:1080 [MED_API_MAILBOX_LONGPOLL] end, latency [67003ms]cloud_mediator_rest_call:1109 Request: GET failed with code: 28 err: Timeout was reached URL: https://api.bluexp.netapp.com/platform/ontap-mediator-py/v1/mediator/mailboxes/...cloud_mediator_rest_call:1205 Error: Internal error. Mediator connection timed out., curl error: Timeout was reached

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