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CVO License renewal fails with error : Failed connecting to saas-mp service. Failed decoding response

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cloud-manager
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Applies to

  • BlueXP Connector
  • Cloud Volumes ONTAP (CVO)
  • BlueXP Digital Wallet

Issue

  • License renewal stopped for all CVOs under BlueXP account and fails with error : 'Failed connecting to saas-mp service. Failed decoding response'
From server.log :
2025-04-15 11:17:52,209 UTC ERROR [Renew License                 ] [xxxxxxxx] [             ] [System         ] (simplicator-akka.actor.default-dispatcher-2964) [SimplicatorServerActor:284] ******************** Simplicator request to  http://localhost:8080/SaasMpProtocol/describeCvoSubscription failed: Failed connecting to saas-mp service. Failed decoding response
com.netapp.oncloud.simplicator.client.common.SimplicatorException: Failed connecting to saas-mp service. Failed decoding response
 
From debug-saasmp.log :2025-04-15 11:17:52,208 UTC DEBUG [Renew License                 ] [xxxxxxxx] [             ] [System         ] (simplicator-akka.actor.default-dispatcher-2999) [saasMp:109] SAASMP call to GET https://cloudmanager.cloud.netapp.com/saas-mp/cvo/vsaworkingenvironment-xxxxxx/subscription took 0
>>>> Request >>>>
<<<< Response <<<<
Failed decoding response
<<<< Failure <<<<
Failed connecting to saas-mp service. Failed decoding response
  • Multiple other workflows in BlueXP UI fail with this error.
  • All the marketplace subscriptions disappeared from BlueXP digital wallet.

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