Skip to main content
NetApp Knowledge Base

CVO HA deployment fails with "Timeout reach waiting for floating IPs"

  1. Last updated
  2. Save as PDF
Views:
8
Visibility:
Public
Votes:
0
Category:
cloud-manager
Specialty:
cloud
Last Updated:

Applies to

  • NetApp Console
  • Cloud Volumes ONTAP (CVO) on AWS

Issue

During deployment of a new CVO HA pair in AWS via NetApp Console, the operation fails with errors such as:
Error: Timeout reached while waiting for floating IPs to be added to route tables
and in logs:
failed to send request with status: 401 and error: {"error":{"code":"6691623","message":"User is not authorized."}}
...
com.amazonaws.services.ec2.model.AmazonEC2Exception: You are not authorized to perform this operation. User: arn:aws:sts::<account>:assumed-role/@SVC_OCCM/<instance> is not authorized to perform: ec2:RunInstances ... with an explicit deny in a service control policy...
  • The deployment audit log shows failed connectivity checks to ports 443, 3000.
  • The mediator is unable to update AWS VPC route tables with floating IPs.
  • The UI may show the deployment as failed or stuck.
  • The error persists after confirming that IAM policies are attached and SCPs appear not to block required permissions.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.